Financial hardship can arise for many reasons, and we want to ensure you understand what options are available and how the process works.
This allows us to review your situation before additional interest or late fees accumulate.
You can also find instructions on how to change your payment schedule HERE.
What documents do I need to submit?
To properly assess your case, we may ask for one or more of the following:
- A brief explanation of your financial situation
- Proof of reduced income (e.g., payslips, bank statements)
- Proof of major unexpected expenses (if applicable)
- Any other documents showing why you are unable to make your payments
Please note:
Notifying Bondora alone does not automatically stop interest, late fees, or collection processes.
A formal agreement must be in place.
Can I get help if I already have overdue payments?
Yes. If you already have overdue payments, please contact our support team immediately.
We will review your account and determine whether a restructure or payment arrangement is possible based on your financial situation.
Important things to keep in mind:
A payment holiday or schedule change is not guaranteed; each case is assessed individually.
- You must provide the requested information to be considered for a new arrangement.
- Contacting us early increases the chances of finding a suitable solution.
Use the contact form to send us your request: LINK
We are here to help you find the best possible solution during this challenging time.